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Privacy Policy

Last updated: 2 September 2026

1. Who we are

The Royal Bell is operated by TRB Property Operations Limited (trading as The Royal Bell), a company registered in England and Wales (company number 15861106).

Registered office: Suite 10 Britannia Estate Offices, New Road, Sheerness, Kent, ME12 1NB
Venue address: 175 High Street, Bromley, BR1 1NN

We are the data controller for the personal information described in this policy. This policy covers https://theroyalbell.co.uk and its sub-domains, and the ways we collect information when you book, enquire, visit or become a member.

If you have any questions about this policy or your personal information, contact us at info@thebellecollective.co.uk.

2. The information we collect

We collect personal information in the following ways.

  • When you enquire about private hire or events (weddings, private events, corporate events, celebrations of life, Christmas bookings): your name, email address, phone number, company name where relevant, and the details of your enquiry such as preferred date, space and guest numbers.
  • When you book a table: your name, contact details, party size, date and time, and any dietary requirements, allergies or special requests you choose to share.
  • When you book a hotel room: your name, contact details, stay dates, guest details and preferences, and payment details.
  • When you apply for or hold a membership: your name, contact details, date of birth where required, payment details, and your use of member facilities and benefits.
  • When you pay in the venue or online: payment card transactions are processed by our payment providers. We do not store your full card details ourselves.
  • When you sign up to hear from us: your name, email address and your marketing preferences.
  • When you use our website: technical information such as IP address, browser type, device and operating system, referral source, pages visited and links clicked, collected through cookies and similar technologies (see the Cookies section below).

3. How we use your information

We use your information to:

  • respond to your enquiries and manage your bookings and events
  • run your membership, including payments, renewals and member benefits
  • take payment for food, drink, tickets and event hire
  • send you marketing about news, events and offers where you have opted in
  • improve our website, menus and services by understanding how they are used
  • meet our legal obligations, including licensing, health and safety, and accounting
  • establish, exercise or defend legal claims

The legal bases we rely on are: performance of a contract (bookings, events, memberships and purchases), consent (marketing and non-essential cookies), legitimate interests (running and improving our venue and website, and communicating with event organisers), and legal obligation.

4. Who we share your information with

We use trusted service providers to run our business. They process your information on our behalf and only on our instructions. These include:

  • our event enquiry and event management platforms (Tripleseat and DesignMyNight)
  • our table reservation platform (SevenRooms)
  • our hotel booking and property management platform (Mews)
  • our membership platform (Peoplevine)
  • our point of sale and ordering providers (Lightspeed and Storekit)
  • our email marketing platform (Mailchimp)
  • our website hosting and IT providers

We may also share information with professional advisers, with public authorities where the law requires it, and with a buyer or successor if our business is sold or transferred.

We do not sell your personal information.

Some of our providers are based outside the UK. Where information is transferred outside the UK, we make sure appropriate safeguards are in place, such as UK adequacy regulations or standard contractual clauses.

5. How long we keep your information

We keep your information only as long as we need it: booking and event records for as long as needed to run the booking and deal with any follow-up; membership records for the life of your membership and a reasonable period afterwards; accounting records for the periods required by law (normally six years); and marketing details until you unsubscribe or we learn they are no longer current.

6. How we protect your information

We use appropriate technical and organisational measures to protect your information, including encrypted connections (SSL/TLS) on our website and access controls on our systems. Payments are handled by PCI DSS compliant providers. No method of transmission or storage is completely secure, but we work to protect your information in line with good industry practice.

7. Cookies

Our website uses cookies and similar technologies. Essential cookies make the site work, and other cookies help us understand how the site is used so we can improve it. When you first visit the site you can choose which non-essential cookies to accept, and you can change your choice at any time through the cookie settings on the site or your browser settings. Blocking some cookies may affect how the site works.

8. Marketing

We will only send you marketing emails if you have opted in, or if you are an existing customer and we are telling you about similar products and services, in which case you can opt out at any time. Every marketing email includes an unsubscribe link, or you can contact us using the details above.

9. Your rights

Under UK data protection law you have the right to:

  • access the personal information we hold about you
  • ask us to correct information that is inaccurate or incomplete
  • ask us to delete your information in certain circumstances
  • object to or restrict our processing in certain circumstances
  • receive a copy of information you provided to us in a portable format
  • withdraw consent at any time where we rely on consent

To exercise any of these rights, contact us at info@thebellecollective.co.uk. We will respond within one month.

If you are unhappy with how we handle your information, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page with the date it was last updated.